Shipping and Handling
We currently offer USPS, UPS, Fedex domestic shipping options on all orders within the United States, with the exception of the state of Washington.
Washington State law currently requires that all products be shipped in a manner that requires an adult signature to receive your order. Unfortunately, additional shipping costs will be incurred, and therefore buyer is required to enroll in adult signature during check out.
In regards to our shipping options, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-5 days for delivery. All order will ship from State of Washington.
In most cases, all orders will ship within 24 hours of placing your order. If you place your order over the weekend (Saturday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
If you would like to receive your order faster than the standard delivery method offered, you may select and pay for another method such as USPS Priority Mail or Express Mail by FedEx or UPS at the time of checkout.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
USPS First Class is usually be delivered within 2 to 5 business days of being shipped.
USPS Priority Mail is usually delivered within 2-3 days of being shipped.
UPS Ground is usually delivered within 3-7 days of being shipped
FedEx Express is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
All additional shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. We only ship to validated addresses. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
International shipping delivery times are not guaranteed.
Due to the large number of international shipping locations, we cannot provide estimates on delivery times.
In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.
If you have any questions, please contact our Customer Support Team at firstname.lastname@example.org